Account & sign in
Help with registration, signing in, account access, profile information or account deletion.
MapleRent Support
How can we help you?
Whether you need help with your account, a rental listing, verification, an enquiry or another MapleRent feature, our support team is here to help.
Official MapleRent support
Secure assistance
Need assistance?
Talk to MapleRent Support
Send us an email describing the issue you're experiencing and our team will review your request.
Email support
support@maplerent.ca
Send an email
Please include enough information for us to understand
and investigate your request.
Support topics
Help for every part of MapleRent.
Contact us if you experience an issue with any of the following MapleRent features.
Property listings
Assistance creating, updating, reviewing or managing a rental property listing.
Verification
Questions about owner verification, company verification, property review or submitted documents.
Enquiries & messages
Help with rental enquiries, replies, conversations or communication with property owners.
Photos & documents
Assistance uploading property photos, profile images or verification documents.
Notifications
Help with alerts, notification badges or notifications you expected to receive.
Saved properties
Assistance with favourites, saved properties or your rental search experience.
Company portal
Support for property-management companies, company users, property portfolios and portal access.
Technical issues
Report crashes, unexpected behaviour, loading problems or other technical difficulties.
Trust & safety
Report suspicious activity.
If you encounter a rental listing, message or user that appears suspicious, misleading, inappropriate or potentially fraudulent, please report it to MapleRent.
Help us help you
What to include when contacting support.
Providing a few useful details can make it easier for our team to understand and investigate your request.
Describe what happened
Tell us which MapleRent feature you were using and what you expected to happen.
Include useful details
If relevant, include the property, account or enquiry involved in the issue.
Screenshots can help
A screenshot of an error or unexpected screen can help us understand the problem more quickly.
Privacy & legal
Your privacy matters.
Learn more about how MapleRent handles personal information and the terms that apply when using the service.
MapleRent Support
Still need help?
Contact the MapleRent support team and tell us how we can assist you.